What To Expect: Warranty Coverage

Congratulations on settling into your new Kimball Construction home! After the whirlwind of design choices, move-in day, and getting organized, it’s natural to start thinking about how to protect your investment for the long term. One of the most important resources available to you is your home’s Warranty Coverage. At Kimball Construction, we back our craftsmanship with a warranty designed to give you confidence and peace of mind.

Your Warranty Coverage starts on the day you move in. From that moment forward, you’re covered by a one-year warranty for workmanship and materials. This includes many of the details you touch and see every day—paint, flooring, cabinetry, drywall, and similar finishes. These are the things that make a house feel like home, and we want you to enjoy them without worry. In addition, we provide extended protection for major structural components. This ten-year structural warranty gives you added security in knowing your foundation and framing are built to last. Specific terms and covered items are outlined in the documents you received in your contract, and we’re always here to help if you have questions.

If something doesn’t seem right, submitting a warranty claim is simple. Visit our website or log in to Buildertrend with your original construction credentials. Once logged in, go to the “Project Management” tab, click on “Warranty,” and fill out a claim with a brief description of the issue. Adding photos can help us respond quickly and accurately. After receiving your claim, our team will contact you to schedule an inspection or repair if needed. And if technology ever gives you trouble, feel free to call our office directly at 541.357.7837.

We also take a proactive approach. Near the end of your first year, we’ll reach out to schedule a walkthrough to identify any remaining items that might still qualify under your one-year Warranty Coverage. While you can (and should) submit issues as they come up, this checkup ensures we don’t miss anything before that initial coverage ends. We view this as a final touch in our commitment to your satisfaction.

Warranty Coverage: Frequently Asked Questions

How do I submit a claim for my Warranty Coverage?

You can submit claims online through kimballconstruction.com or buildertrend.net. Log in, navigate to the “Warranty” section under “Project Management,” and describe the issue. Uploading photos is encouraged.

What is the difference between the one-year and ten-year Warranty Coverage?

The one-year Warranty Coverage covers materials and workmanship, especially cosmetic and functional details. The ten-year portion applies to major structural components and protects against serious structural defects.

What constitutes an emergency warranty issue?

Emergencies include major HVAC failures in extreme weather, active plumbing leaks causing damage, or full power outages not related to a utility failure. If something like this happens, call Kimball Construction immediately at 541.357.7837, and submit your claim online as soon as possible.

Is regular home maintenance covered by the Warranty Coverage?

No, tasks like painting, pest control, caulking, and filter changes are the homeowner’s responsibility. Regular maintenance preserves your home’s condition and ensures it performs as designed.

Does the Kimball Construction Warranty Coverage transfer if I sell my home?

In most cases, the ten-year structural portion may transfer to a new owner, while the one-year coverage typically does not. Refer to your original warranty paperwork or contact us to confirm transfer eligibility.

Living in a new home is full of joy, but also questions—especially in the first year. Kimball Construction’s Warranty Coverage ensures you’re not navigating those questions alone. We believe in our homes and in supporting the people who live in them. Reach out through the online portal or give us a call anytime—we’re here for you.